Refund policy

Supplements – No Returns or Refunds

Due to the sensitive nature of ingestible products and for safety and hygiene reasons, we do not accept any returns or issue refunds on supplements. All supplement sales are final.

All Other Products

For non-supplement items (e.g., skincare or accessories), the following conditions apply:

• You may request a return within 7 days of receiving your order, provided the item is:

  Unopened

  Unused

  In its original packaging

• All returns are subject to a 20% handling and restocking fee, which will be deducted from your refund.

• You are responsible for all return shipping charges, and we strongly recommend using a trackable shipping method.

• We do not refund original shipping fees.

Return Approval & Process

 

• To initiate a return, please contact our customer service team with your order number and reason for return.

• Once your return is approved, we will provide the return instructions and shipping address.

• Returns sent without prior approval will not be accepted or refunded.

Damaged or Incorrect Items

 

If you receive an item that is damaged or incorrect, please notify us within 48 hours of delivery with photographic evidence, and we will assist you with a replacement or resolution.

 

Skin Reactions

Localised skin reactions are a rare but potential side-effect of any cosmetic product/treatment and are usually quite minor. Less than 1% of our products sold lead to cases of side-effects.

If you do experience any discomfort, pain, or other symptoms, please WASH OFF the product immediately with cold water and do not reapply.

In the rare event of a severe skin reaction, seek urgent medical assistance from your doctor.

Please DO NOT send used products back to us for a refund.  We kindly ask that individuals with a history of skin reactions to cosmetic products or known allergies to our ingredients to please NOT PURCHASE products from this website. Please email us if in doubt.

• Due to the nature of our ingredients patch testing is always advisable as we do Not refund anyone who has developed any allergies.